"Supplier" refers to Hexabyte AB (559084-3966).
Ordering
An order is binding and an agreement is considered concluded when the supplier sends a welcome or confirmation email.
Customers who are considered consumers according to the Distance and Home Sales Act (2005:59) have the right to withdraw from contracts concluded remotely by notifying the supplier in writing within 14 days. The right of withdrawal expires when the customer has started using the service.
Payments and delays
Web hosting, hosting services and domain names are paid in advance for the selected time period. Delivery of the purchased service takes place when we have received payment for the service, some services may have 1-3 working days of manual hand-laying for delivery, or longer if specified. But we strive to automatically deliver the service as quickly as possible as often as possible.
Payment terms 15 days unless otherwise stated or agreed.
In the event of a delay in payment, the supplier has the right, at its own discretion, to temporarily suspend the service until full payment has been made.
In the event of significant or repeated delays, the supplier has the right to terminate the agreement with immediate effect.
The supplier has the right to charge default interest according to the Interest Act and compensation for collection costs according to applicable law.
Prices
All prices are stated in SEK excluding VAT unless otherwise stated.
Termination
Termination of service must take place in the customer portal or in writing via e-mail to support@hexabyte.se
Unless otherwise stated, 1 month's notice period applies for ongoing services.
Fees already paid are not refunded upon termination.
Availability and delivery of web hosting and hosting services
Web hosting and hosting services are offered to the best of our ability. Service interruptions may occur during planned system maintenance, unexpected events and delivery problems with third-party providers (eg: electricity companies and internet providers).
Use of our services
Our services may not be used for activities related to (but not limited to): Sexual content, illegal content, cryptocurrencies, betting, spam, viruses/malicious code or misleading information.
The provider reserves the right to immediately, without warning, suspend customers who violate the terms or use a service in a way the provider deems inappropriate.
Resources
The supplier has the right to limit or shut down the customer's ability to use resources if the resources are used in an inappropriate or excessive manner.
Data and backup
The supplier is not responsible for backing up the customer's data unless otherwise expressly agreed.
The customer is responsible for backing up and securing their data.
In the event of suspension or termination of the service, the provider has the right to delete the customer's data after the service has been terminated.
Liability, compensation and damages
The supplier's liability is limited to the amount paid by the customer for the service during the most recent billing period.
Miscellaneous
The supplier reserves the right to use the customer's company name, logo and website as a reference on the supplier's website and in communication with other customers, if the customer does not wish to be included as a reference, this must be communicated in writing via e-mail to the supplier.
Update of general conditions
These terms and conditions are updated continuously, and it is your responsibility as a customer to keep yourself updated on the supplier's terms and conditions when using our services, and that you as a customer follow these terms and conditions.